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GBG Insurance Complaints Procedures

Complaints Procedures

 

If you have purchased an insurance policy from Global Benefits Group, the following Complaints Procedures should be followed:

By purchasing this policy you have entered in to a contract with GBG Insurance Limited. Under the regulation of this contract there is an undertaking to make you aware of your procedure for making a complaint should you find the service unsatisfactory in any way.

 

Please retain the following information:

 

Initial Reporting of a Complaint

You should make your complaint in writing to:

Attn: Appeals Department
Global Benefits Group, Inc.
27422 Portola Parkway, Suite 110
Foothill Ranch, CA 92610 USA
Telephone: +1.949.470.2100

Secondary Point of Contact

Your insurance product is underwritten and claims are paid by GBG Insurance Limited.

If you should not reach a satisfactory conclusion following notification to the above, please then forward all information to:

The Managing Director
GBG Insurance Limited
Level 5, Mill Court
La Charroterie
St Peter Port
Guernsey
GY1 1EJ

Final Point of Contact

GBG Insurance Limited is incorporated in Guernsey and is licensed in Guernsey by the Guernsey Financial Services Commission. The Company subscribes to a formal complaints procedure and if you have followed this procedure and still remain dissatisfied with the Company’s response then you may address your concerns to the Chanel Islands Ombudsman.

Please note if you are not satisfied with our final response to your complaint, you can refer your complaint to the Channel Islands Financial Ombudsman (CIFO). You must contact CIFO about your complaint within six (6) months of the date of our response to your complaint or CIFO may not be able to review your complaint. You must also contact CIFO within 6 years of the event complained about or (if later) 2 years of when you could reasonably have been expected to become aware that you had a reason to complain.

You can contact CIFO at:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org
Website: www.ci-fo.org
Jersey local phone: 01534 748610
Guernsey local phone: 01481 722218
International phone: +44 1534 748610

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